Payment

The following secure payment methods are accepted:

Packaging

All orders are placed in a card container which is fully recyclable, the containers for condiments are plastic and are not recyclable.

Delivery Address Information

We deliver the goods ourselves as order boxes are prepared the morning of delivery. We recommend you leave clear instructions at the checkout as to where the parcel should be delivered if no-one is at home (for example, with a neighbour). The goods contained are perishable so being left outside in hot conditions is not ideal, also as mentioned above, the packaging is made of card so being left outside in the elements is also prone to issues especially if it rains!

We cannot accept any liability if we have acted upon your delivery instructions and the parcel has been damaged, lost or stolen from this address and this results in the perishable goods being lost or unfit for purpose.

We will deliver to the address as you entered it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address, we would recommend you check before proceeding with your order. Non receipt of orders must be reported within 48 hours.

Changes to Orders

Changes to Orders placed are possible however we require a minimum of 48hours notice it may not always be possible to make changes due to supplies having been sourced in line with the orders originally placed. We would ask for as much notification as possible so we can ensure we meet your requirements.

Cancellation of Orders

You may cancel your order but no later than 48hours before the delivery date you have chosen. To cancel your order and receive a refund you must confirm this in writing/email.

Returns Policy

It is the policy of The Southern Dumpling to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.

Damages / Claims

On the rare occasion that a hamper or product arrives damaged, The Southern Dumpling will ask that photographic evidence of the hamper or product damage be emailed to us so that we can assess a possible refund for the damaged part of the product. Our liability is limited to the selling price of the goods in all cases.

Allergy Information

We cannot guarantee any of our products are free from allergens. If you have a specific allergen or dietary requirement, please feel free to contact us directly to discuss further.