We will ensure that all data digital or other is stored securely, any data collected will be handled in compliance with the new General Data Protection regulation (GDPR).

When you place an order with us, we will ask for various details to be able to communicate with you and to do business, you agree for us to use these details for the purpose of your order. We collect this information to provide you with the service you require and to handle payments. All forms of data are stored securely and destroyed in accordance to the new GDPR rules.

The Southern Dumpling is the sole owner of the information collected on this site, the information collected is:

Names and addresses

These are collected for the person ordering and the person being delivered too if the address is different. This is used to process orders and deliver products to the correct addresses.

Your Email Addresses and Phone numbers

These are used to process the orders and be able to contact customers as required during the completion of the order.

Data Sharing and Disclosure

We need to use the services of external companies to help provide the service we offer to our customers. This means that we may need to share your data at certain points to help us fulfil your orders and improve the service and products we offer in the future. To be transparent, we use the following services:

Microsoft Office 365 - this is our email platform and enables us to communicate with you.

Mailgun - We use a third-party provider, Mailgun, to manage our email traffic from our website. Mailgun is an American organisation, but Mailgun participates and has certified its compliance with the EU-U.S. Privacy Shield Framework. If you order through our website, a direct message via the website will notify us of your order, the message will be stored by Mailgun temporarily. It will not be shared with any other organisations or third parties. For more information about how Mailgun processes data, please see their Privacy Policy here: https://www.mailgun.com/privacy-policy.

PayPal - Paypal is our payment processor. We do not hold any of your credit card data, this information is dealt with entirely by PayPal. Their privacy policy can be found here https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.

Xero - We use for our accounting needs and raise invoices through the system and therefore record your address and email details in this programme. Their privacy policy can be found here https://www.xero.com/uk/about/terms/privacy/

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our web-site so our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it, If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email where possible. Users will have a choice as to whether tor not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.